The Client Success Manager will serve as a liaison between Scytl and current clients, managing assigned accounts. This role leads product implementations, providing project management services to new clients and existing clients based on contract needs. Manages project expectations internally and externally. Responsible for all tasks and assignments associated to the implementation of products and services. This requires collaboration with clients, the internal team, and management to ensure requirements and goals are being met and projects are kept on schedule. Flexibility in working across multiple time zones is often necessary. Establishing rapport with clients and provide ongoing product support during defined business hours as well as occasionally after business hours is important.
To be successful in the role, Client Success Managers must be adept at building relationships through a combination of communication platforms with external clients and internal departments. To support the client, the Client Success Manager must have the technical aptitude to retain working knowledge and understanding of internal products. The Client Success Manager will need to be able to solve problems not only related to the products themselves but project implementations. While some instances may be simple and involve providing instruction or directing the client to training or documentation, some cases may involve critical thinking and problem-solving skills. We value innovation and welcome opportunities for Client Success Managers to recommend solutions that improve our internal processes.
They will help sales identify any potential new sales opportunities and participate in the communication to the client regarding them. This will include staying abreast of upcoming renewals and knowing if the client is utilizing the most up-to-date software.
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