The Customer Support Consultant is responsible for providing application and hardware support to Hart InterCivic customers via telephone and email for all Hart InterCivic products. The Customer Support Consultant is also responsible for monitoring all requests to ensure efficient, effective resolution. The successful Customer Support Consultant will work directly with customers and other staff members. The position is responsible for responding to customer contacts, dealing with issues in a professional manner, providing technical direction to customers in a manner they can understand and being a customer advocate. The Customer Support Consultant must have outstanding written and verbal communication skills.
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