Field Services Engineer

We are seeking a dedicated Field Service Engineer to provide exceptional on-site support and technical services to our clients. In this critical role, you will ensure that our election technology operates flawlessly, safeguarding the integrity of the voting process. This is a remote position with up to 70% travel, especially during election cycles, to deliver hands-on assistance and expertise nationwide.

Key Responsibilities: Install, configure, and maintain Clear Ballot election systems at customer sites, ensuring optimal performance and reliability. Conduct comprehensive training sessions for customers, empowering them to effectively use our technology.
Provide immediate on-site technical support during pre-election, election day, and post-election activities, resolving any issues to prevent disruptions. Perform regular system maintenance and updates, minimizing downtime and ensuring continued compliance with industry standards. Collaborate with engineering and product teams to report field observations and contribute to product improvements. Develop and maintain strong customer relationships, providing exceptional service and support. Manage logistics and prepare for deployments, ensuring all necessary equipment and materials are available on-site.

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