Regional Services Technician

A Harris Regional Services Technician responds to all customer requests ranging from training requests to phone support requests, to onsite repair of voting equipment requests. This individual is one of the local customer support routes. The position requires residency in Harris County, Texas. The Regional Service Technician handles all Return Material Authorization (RMA) requests for external customers for all Hart InterCivic Verity products within his/her region and provides on-site customer support and troubleshooting on an as-needed basis.

Responsibilities include but are not limited to: Customer Technical Support, Repair and Maintenance Support, Customer RElationship Management, Documentation and Tracking Responsibilities

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